Comments on: Our Supplier Messed Up – We Apologize http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/ Your Home For Sweet Board Games at Even Sweeter Prices Thu, 08 Jan 2009 23:20:28 -0600 http://wordpress.org/?v=abc hourly 1 By: Jeremy http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-224 Jeremy Thu, 09 Oct 2008 16:52:14 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-224 @Bill Feel free to purchase it elsewhere. We feel we were offering the best price, but if you see it at a better deal, and it's available, I'd say go for it! Don't let us hold you back. @Bill
Feel free to purchase it elsewhere. We feel we were offering the best price, but if you see it at a better deal, and it’s available, I’d say go for it! Don’t let us hold you back.

]]> By: Bill http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-215 Bill Thu, 09 Oct 2008 05:39:12 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-215 This game is, right now, available elsewhere for a great price. I'm going to give Empire a chance, however, and wait to be contacted when you have Conflict of Heroes in stock. Fortunately, I'm not in a rush to get the game. This game is, right now, available elsewhere for a great price. I’m going to give Empire a chance, however, and wait to be contacted when you have Conflict of Heroes in stock. Fortunately, I’m not in a rush to get the game.

]]> By: Jeremy http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-210 Jeremy Wed, 08 Oct 2008 22:33:36 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-210 @ Mike We will definitely honor the original price when we get them back in stock. We're planning on sometime in November, but we don't have an official word. We appreciate everyone's understanding. - Jeremy @ Mike
We will definitely honor the original price when we get them back in stock. We’re planning on sometime in November, but we don’t have an official word.
We appreciate everyone’s understanding.
- Jeremy

]]> By: Mike Johnston http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-199 Mike Johnston Tue, 07 Oct 2008 12:36:40 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-199 Well, that sucks. I am sure it did for you as well. I appreciate the refund, but I ordered the game at that price and I expect it in agreement with your release above. Please keep us informed of when you will have the game in stock. I still want the game and need to know if I am to wait for you to meet your obligations. This will decide if you have me as a customer or not. It's easy to be good when everything goes right. I am stepping back to see how you handle it when things are not. I will not be placing any more orders with you until this is resolved, one way or the other. Well, that sucks. I am sure it did for you as well. I appreciate the refund, but I ordered the game at that price and I expect it in agreement with your release above. Please keep us informed of when you will have the game in stock. I still want the game and need to know if I am to wait for you to meet your obligations. This will decide if you have me as a customer or not. It’s easy to be good when everything goes right. I am stepping back to see how you handle it when things are not. I will not be placing any more orders with you until this is resolved, one way or the other.

]]> By: Jeff http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-197 Jeff Tue, 07 Oct 2008 12:10:18 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-197 Notice the new GotD? It's "Agricola Board Game - In Hand". I'm sure Empire's going to be cautious for a while to avoid the same problem. When it happens once, it's a mistake. If it happens agains, it becomes a problem. Seems like they're working to make this right, but better work to keep it from happening again. Notice the new GotD? It’s “Agricola Board Game – In Hand”. I’m sure Empire’s going to be cautious for a while to avoid the same problem. When it happens once, it’s a mistake. If it happens agains, it becomes a problem. Seems like they’re working to make this right, but better work to keep it from happening again.

]]> By: David Wong (not a web designer) http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-194 David Wong (not a web designer) Tue, 07 Oct 2008 09:12:02 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-194 Scott, You are entitled to be angry if your order got canceled, and I don't blame you. I give credit to Jeremy for stepping up to the plate to take responsibility. You asked Empire to take credit for the screw up, and he did by saying "It clearly our fault!" Empire has sent... 1. Quick refunds 2. Emails to customers by the end of the day 3. Sincere apologies 4. Offers to purchase the games at the sales price when they fix the supplier issue. These are not the SPHIATT practices that people complained about. SPHIATT was accused of taking orders and... -not shipping them out, -not communicating with customers, and -not providing refunds until they were disputed with paypal or the credit card company Clearly, Empire is trying to make the best of a difficult situation. They are ensuring that people are not losing money and giving them options on their orders. I've made two $90+ orders and have been very happy with the customer service here at Empire. I think this mishap is the exception rather than the rule of Empire’s practice. David Wong ("not-a-web-designer") Scott,

You are entitled to be angry if your order got canceled, and I don’t blame you.

I give credit to Jeremy for stepping up to the plate to take responsibility. You asked Empire to take credit for the screw up, and he did by saying “It clearly our fault!”

Empire has sent…
1. Quick refunds
2. Emails to customers by the end of the day
3. Sincere apologies
4. Offers to purchase the games at the sales price when they fix the supplier issue.

These are not the SPHIATT practices that people complained about. SPHIATT was accused of taking orders and…

-not shipping them out,
-not communicating with customers, and
-not providing refunds until they were disputed with paypal or the credit card company

Clearly, Empire is trying to make the best of a difficult situation. They are ensuring that people are not losing money and giving them options on their orders.

I’ve made two $90+ orders and have been very happy with the customer service here at Empire. I think this mishap is the exception rather than the rule of Empire’s practice.

David Wong
(”not-a-web-designer”)

]]> By: Jeremy http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-192 Jeremy Tue, 07 Oct 2008 02:02:19 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-192 Wow, Scott. My name is Jeremy. Nice to meet you too. Do you know how easy it would have been for me to delete your posts and not let them slip through? I'm assuming that's what you thought we would do. But to what end? We're not trying to filter the feedback we're getting. I hope people read your responses and realize how irrational you are being. We have done and currently are doing the best we can to clear this up. It clearly was our fault! Did we try to deny fault? We were simply stating what happened. We listed the game and placed an order with our supplier that we thought would be fulfilled. Once again, this is Jeremy responding. As much as you may want to believe it's Seth Hiatt, you are 100% wrong, my friend. Continue to think what you will. We have taken your feedback in stride and will do our best to resolve this. Thank you again, Jeremy Wow, Scott.
My name is Jeremy. Nice to meet you too. Do you know how easy it would have been for me to delete your posts and not let them slip through? I’m assuming that’s what you thought we would do. But to what end? We’re not trying to filter the feedback we’re getting. I hope people read your responses and realize how irrational you are being. We have done and currently are doing the best we can to clear this up.

It clearly was our fault! Did we try to deny fault? We were simply stating what happened. We listed the game and placed an order with our supplier that we thought would be fulfilled.

Once again, this is Jeremy responding. As much as you may want to believe it’s Seth Hiatt, you are 100% wrong, my friend.

Continue to think what you will. We have taken your feedback in stride and will do our best to resolve this.
Thank you again,
Jeremy

]]> By: scott http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-190 scott Tue, 07 Oct 2008 00:51:46 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-190 "Our Supplier Messed Up - We Apologize" NO YOU MESSED UP. TAKE CREDIT FOR THE SCREW UP. YOU TRIED TO TAKE ORDERS ON AN ITEM YOU DID NOT HAVE. TAKE RESPONSIBILITY. IT IS YOUR FAULT. PEOPLE ORDERED FROM YOU. THEY DID NOT ORDER FROM YOUR SUPPLIER. HIATT ENTERPRISES. “Our Supplier Messed Up – We Apologize”

NO YOU MESSED UP. TAKE CREDIT FOR THE SCREW UP. YOU TRIED TO TAKE ORDERS ON AN ITEM YOU DID NOT HAVE. TAKE RESPONSIBILITY. IT IS YOUR FAULT. PEOPLE ORDERED FROM YOU. THEY DID NOT ORDER FROM YOUR SUPPLIER. HIATT ENTERPRISES.

]]> By: scott http://www.empireboardgames.com/empiregateway/blog/2008/10/our-supplier-messed-up-we-apologize/comment-page-1/#comment-189 scott Tue, 07 Oct 2008 00:40:33 +0000 http://www.empireboardgames.com/empiregateway/blog/?p=166#comment-189 this is what sphiatt.com does. i am now seeing a connection and it seems i was too blinded to see originally with all of your deals. the facts are coming out. this is what sphiatt.com does. i am now seeing a connection and it seems i was too blinded to see originally with all of your deals. the facts are coming out.

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